Your options when a team member underperforms…

So you’ve got a team member who is not cutting the mustard. And like many other business owners, you have avoided the issue for too long. And now its starting to cost the company money. And more importantly, its costing you money. So what can you do?

Well, there is a lot that you can do. You can act quickly and get a result thats good for all. There is a good deal of learning to be done at the same time because if you do not learn, history will repeat itself.

You must be a great leader in your business and you will attract great people.

Firstly, you’ve got to answer this question. Did you hire bad people or did they get bad since you hired them? Either way, the problem is still yours. Quite often, the hiring process is overlooked so this is a good place to start irrespective of outcome. Take it slowly.

Back to the underperforming employee. before you begin the process of fixing or firing youve got to have a few things in place. This is because if things go wrong, you need to be compliant.

1. Proper contract of employment – This is a very simple one page document and is for your benefit as much as the team member.

2. Job description – outline in detail what the role entails and more specifically what you expect from the team member and how performance will be appraised.

The standards and levels of commitment required by SME companies are rising and its not ok just to turn up for work and expect to get paid. So this needs to be outlined to the team member from the outset and right through their career. This does not mean that work becomes difficult, it just means that people know what they have been hired to do and by doing that, it will help them in their career as well.

It’s OK to challenge someone if their work is not up to scratch. Its OK to challenge someone  if their attitude towards their work, their work colleagues, their bosses or their customers is not what it should be. Its costing the business owner money every time.

It may be that they need to talk about an issue and  maybe you can help. It may be that they have other stresses in their lives – You need to know that but you do not need to fund that for an extended period. It may be that they are unfilled in their career and they need a new challenge – You may need to help them with that.

Remember that sometimes people need to step outside their comfort zones and and make a change for themselves. Sometimes, you as a business owner have to accelerate this process. Are you ready? Call me on 087 222 0720 to discuss.

Excellent Team Members

“The staff that I have are no good”

Very often, I hear this for business owners. And I immediately say “Well, you get the staff that you deserve”. Business owners react in different ways to this comment. Some negative, some positive.

Either you hire bad staff or the good staff that you hire get bad from the moment they are hired. Either way the responsibility is yours.

The six keys to a winning team are as follows:

1. Strong Leadership – Please rate yourself and if its anything under 6 – you need to work on it now.

2. A common goal – most team lack direction and often more specifically, they are not clear on what is expected of them.

3. Rules of the Game – The common misconception is that people dislike rules – quite the contrary in fact, people like rules and work better where rules exist. same as playing a game.

4. An Action Plan – same as planning a journey, planning an event. Teams within a business need an outline of what they need to work on over a period of time.

5. Support Risk Taking – If the team work within the rules and toward the achievement of the Action plan, then decisions they make must be supported. If not, they will stop making decisions and dis-improve in terms of motivation and commitment.

6. 100% Inclusion & Involvement – Get the team involved, share the vision, lead them. Work together.

Call Derek on 087 222 0720 if you need to improve your team and your business profitability…