Quitting on change is not an option…

As a general rule, people do not like change. Even if the outcomes of change will mean improved job satisfaction, better quality of life and in some instances, more money.

It’s like world peace – everybody is in favour of it but very few want to start the journey to make it a reality.

Coaching is about helping people through the change process. It is about helping people to define “world peace” in their business and then identifying the steps that are needed to achieve it.

Often, the journey starts with fire fighting, addressing daily and weekly challenges and helping clients to deal with them in a different way, so that they do not repeat.

Changing your team starts with changing yourself…

The single biggest challenge that business owners have is getting the most from the team. Its also the area that they avoid the most. Its also the area that they spend the least amount of time learning about and developing. Its also the single biggest expense they have in their business each week. It’s baffling.

for many business owners, it’s like they have a really expensive audience. The business owner is flat out and the team are working away but not necessarily lightening the load for the business owner. This is not their fault – More often than not, the business owner has not take the time to explain what he expects of them and taken the time to instruct them correctly.

Helping business owners to change from being the “reactive, “busy”, “up the Walls” type of person, to the one that is leveraged, forward thinking, decisive and people orientated takes discipline. The results are that you have leveraged results. Your entire team working on a common goal. This can only be good for the business.

Further leverage can be achieved by giving them supportive feedback and recognising their efforts. Again – this is not easy to do if you have never done it before.

The best place to start is to analyse how you actually spend you time every day. Being busy or productive?

Contact me if you want to effectively measure how effective you really are….

They know how – but they do not do it!

When the team don’t do what they have been asked

“I have told them a thousand times and they all claim they know what I want and they all nod in agreement” claimed a client recently “and they they go and do something completely different.”

My client was nearing the end of his tether. He was frustrated because he had taken the leadership-quote1time to communicate the message to the team. He has taken the management team aside for a day and had spent the day instilling his vision and mission. They had all finished the day espousing how much they believed in and “got” the message.

But the message was not communicated and there was no way that it would reach every team member in the business and most importantly the team at the coal face of the business. So it was highly probable that the customers in the business would not experience any change. And thats exactly what happened.

So what to do about this dilemma?

We suggested a few things:

1. Communication of the message via more than one medium

2. Challenging the managers and their teams on a more regular basis to check delivery and adherence to message

3. Spot checking and random assessments

4. Getting feedback from team members about what the message means to them and how it would help them personally.

he is implementing these over the next few weeks.

An important feature when it comes to change is that it can take quite a while to fully embrace change and see that it can enable a business to work better. the lure of “how it used to be” is always there.

It can take a few months fully fully learn.

It is also important that the new changes enable team members to live in some correlation to their own values – otherwise change will never stick for long.

It is also important that the team members understand why changes are being made.

Want to be a better leader – speak to Derek O’Dwyer – Business Growth Specialist – 087 222 0720



6 Keys to a winning team

I was at the All Ireland Hurling final replay game yesterday. It was a great game, all the 1377392_10151613255692791_275887683_nbetter because Clare won, but both teams gave their all. It was end to end, nail biting stuff. I could ramble on with the cliches till the cows come home. But a few things stood out for me.

1. The importance of a good team

2. The importance of having the right people in the right places.

At ActionCOACH we speak of the 6 Keys to a Winning team

they are:

  1. Good Leadership
  2. Common Goal
  3. Rules of the Game
  4. Action Plan
  5. Support Risk Taking
  6. 100% Inclusion

If we assessed either team against any of these 6 keys, they would score top marks on all.

If and when we assess businesses against any of these 6 keys, there are so many gaps, flaws, missing pieces.

Is it not obvious that we should embrace these even more and really achieve our potential.

call me on 087 222 00720

What I learnt on my Linkedin Course

Well, I attended the Linkedin Training on Friday with Andy Gwynn. There were about 25 other attendees. Here are the top five things that I took away from the course:

1. Linkedin is not a passive networking tool. Like many other social media sites, Linkedin inoroutcan be more of a distraction than a useful tool in business. The reason is that people create a profile which is often very poorly written, with poor examples of work, poor photographs and minimal descriptions on your capabilities. Once created, they sit back and wait for the enquiries to come in. But they never arrive. And then the whining about how rubbish Linkedin is, starts. You have to work at Linkedin for it to work for you.

2. Like an advert, the headline and the image are important. First impressions last and given that Linkedin is a very search friendly tool, it is important that whatever content you place on Linkedin is well thought out for Search engines – i.e understand what your potential customers look for before you start writing your profile.

3. Be clear on how you help people, be clear on who you can help specifically and make an effort to niche your profile so that you get found for a specific purpose. If you do this and are still not found, then you can broaden your niche.

4. While endorsements are fine, recommendations are better. They are even better when linked to specific roles that you make have had or specific projects that you may have worked on.. You have to request the recommendation so get working on that.

5. Welcome invitations to connect but always reply with an offer to help or an attempt to start a communication. Why else would someone want to connect. Aim to help first. Your rewards will come later. Also, use your own language on Linkedin – get rid of the standard messages.

It takes time to master but Linkedin is here for the present. Get good at it, as fast as you can. There is business out there for you.




Arrogance from an employee – How to deal with…

Have you ever had to deal with arrogance from an employee? It could take any of the following forms:

  1. Where the employee will not allow themselves to be held accountable
  2. Where the employee will not provide any reporting because they do not feel they have to.
  3. Where the employee thinks they know it all and do not mind telling this to anyone that will listen.
  4. Where the employee covers up for inactivity by taking the “I’m hurt that you would even think that of me” approach.
  5. Where the employee says one thing in team meetings but does exactly the opposite outside, often creating a divide in the team

Knowing what to do and how to do it may not come naturally. I was recently faced with a similar situation and had to do a lot of learning afterwards on how best to deal with similar situations in the future. My research and observations suggest the following:

  1. Its very important to understand why they are being arrogant in the first place. Does it come from a belief that they are superior people or maybe the are actually feeling inferior?
  2. Is their arrogance in fact covering up for an inner emptiness and quite possible the fact that they have achieved very little with their life so far.
  3. Are they being arrogant because its a defensive against criticism or maybe they were neglected in the past.
  4. Is their arrogance stemming from an entitlement attitude, which may have been fostered during childhood or during a period of economic prosperity.

Arrogance is not a healthy attribute to foster in the the workplace or in life. Confidence in who you are and what you do is a healthy approach. Arrogance should be tackled because it will lead to alienation of customers and team members. NOTE: The arrogant person will believe that all clients love them and while this may be true for them, it may be a little removed from the actual truth. If your organisation is suffering at the expense of arrogance, take action today – call 087 222 0720.

The biggest challenge for the business owner is managing this person in front of the team. very often the arrogant person will challenge the business owner in public. This is primarily as a show of power or an attempt to unsettle. That’s why it is so important for business owners to have a very clear purpose for their business that they can rely on. With a solid purpose that each team member understand, the business owner can question arrogant behaviour versus achievement of purpose rather than making it a personal conflict.




Dream x Goal x Plan x Act

If you are in business and are feeling overwhelmed, overworked and stressed out, then maybe its time to drEAM GOAL BUSINESS PLAN ACTIN DEREKO DWYERtake a step back and take a good look at why you are in this place. It will also help you to get some perspective.

When working with clients, we use the following formula to help them get some definition, some direction and some focus.
Dream x Goal x Plan x Action

1. Dream – Take the time to think big, what do you really from from your life and your business – be specific. Think long term like 5 to 10 Years.

2. Goal – to help you achieve your dreams, what specific goals would you need to set to ensure that you are on the right journey – These are like milestones and are between 3 months to 3 years away. Again be as specific as you can

3. Plan – every business needs a plan yet so few ever write a plan after the first few months of business. A plan in more about the process of thinking and writing and sharing than the actual document that you produce but it causes you to ask “how to” or “how can I” questions. Again it helps to keep the daily challenges in perspective.

4. Act – Often where most people struggle – working their plan. What tasks will you do in your business every day that will help you move towards your goals and achieve the tasks in your plan. How will you recover from setbacks. How disciplined will you be.Business Coaching for small business, Free business advice ireland

If your dreams really inspired you and your goals were clear, your actions on a daily basis would have more purpose and conviction. Start today

Call Derek O’Dwyer today on 087 222 0720 if you would like to take your business to the next level.


If you have poor team members – what do you do?

So you’ve got a team member that you wish you did not have. One of the following has  happened:

1. Your hiring system did not pick out the flaws in the character of the individual

2. You did not provide sufficient training for the individual

3. You did not provide the correct leadership for the individual

or it could be a combination of all three. Either way, its your problem and you have to deal with it.

Before you hire your next team member, decide exactly what it is you are looking for, decide on specific goals for them and decide who will manage them. To manage a person properly, you should first understand your own management style. There is no point getting a team member in who like a lot of coaxing and encouragement if you are the type of manager who just wants to issue the instruction and get the response. Its not fair on you or them.

When a new team member starts, they have to be shown the ropes properly and you have to take the time to induct them properly. Otherwise, they will make up their own rules and they will become troublesome. Not their problem but yours!

Most people who for for an employer or manager do so because they want to be a follower rather than a leader. Thats your job and if you are not a natural leader, learn as much as you can about becoming one. Most of the leadership strategies can be learnt, but most people invest little or noting developing the skill. If you are a good leader, giving your team members, clear objectives and guidelines and proceed to hold them accountable, your team will react. They will either react positively or leave quickly – either way you win.

If you want to find out more about building a winning team call Derek on 087 222 0720 today. By the way – there is an old saying “You get the team you deserve” How true is that for you?

Attention Business Owners….


GrowthCLUB is the most powerful day of planning any business owner will ever  experience.

At the end of this day, you will have clarity on your top priorities and a personalized plan for the next 90 days that will help you make more money and work fewer hours.

Business owners, this is also a great opportunity to network with 30 other business owners from the community.

Friday, October 7th 2011, Clayton Hotel, Galway

Sign up today! Seats are limited and they’re going fast!
Click on this link to register! 

10 Ways to Build Resilience…

“10 Ways to Build Resilience”, – American Psychological Association 2010

(1) maintain good relationships with close family members, friends and others 

(2) avoid seeing crises or stressful events as unbearable problems

(3) accept circumstances that cannot be changed

(4) develop realistic goals and move towards them

(5) take decisive actions in adverse situations

(6) look for opportunities of self-discovery after a struggle with loss

(7) develop self-confidence

(8) keep a long-term perspective and consider the stressful event in a broader context

(9) maintain a hopeful outlook, expecting good things and visualizing what is wished

(10) take care of one’s mind and body, exercising regularly, paying attention to one’s own needs and feelings and engaging in relaxing activities that one enjoys.

Hard to argue with any of these points but you do have to work on them. The same is true for your business. Could your business tick the boxes on all of these?

Contact Derek O’Dwyer for a FREE Business Evaluation – email @ derekodwyer@actioncoach.com



You will have to contact head office….

After a 6.5 hour flight with 2 children, my sister was informed by the rental company that the car she had booked was not ready and that she should wait in the lounge and they would call her on the tannoy. Not what you expect first thing in the morning!

When she expressed her dis-satisfaction, she was told that this was the busy time of the

"Do we look like we care? 'cos we don't!"

year and that there was nothing they could do about it.

When she suggested that they should probably have had some buffer stock in place and that they knew it was going to be busy, they just shrugged their shoulders and suggested that she email head office.

When she suggested that it was their responsibility to raise it with head office they simple said – “They dont listen to us”

When they were asked what their role was – they said it was to handle the abuse from customers! –

Another member of staff said that it was like working for disney – just a pure joke!

"It was such a busy day in Shannon"

Incidentally, Disney is far from a joke in terms of well run companies.

The situation about the car not being ready was bad, but could have been handled so much better. They simply did not care and indicated as much – it was as if to say – “suck it up – you chose to arrive in Ireland on a busy weekend”

If businesses want to survive and thrive – they have to make sure that the whole team cares about what they do, how they do it and pass this to the customer. Indifference will lose your company business.

To look at how best to train your team, email or call us today.