As a business owner, it is very easy to get caught up in trying to do everything in your business. You do this for a number of reasons:
1. You believe that if you do not do the task it will not get done.
2. If you do not do the task, it will not be completed correctly.
3. If you do not do the task, it will not be done fast enough.
4. You could not possibly ask a member of the team to do this particular task.
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There is a saying that
“if the dog chases 2 rabbits, he catches none”.
This can be applied to the behaviours of many business owners and managers.
To alleviate the requirement on you to do all the tasks in your business, we work with you to ensure that:
1. Most tasks can be systemised and therefore delegated
2. A better system of accountability can be introduced so that people can be held accountable for the tasks.
3. A better system of reporting can be put in place so that we know when things are completed properly.
4. You have confidence that you do not need to complete all the tasks.
Your primary responsibility in the business is to lead the team and enable the business to grow. There is no point paying your team if you are not in a position to delegate more to them.
You can only carry one or 2 people but you can lead thousands.
Contact me today to discuss on 087 222 0720
Have you ever had to deal with arrogance from an employee? It could take any of the following forms:
- Where the employee will not allow themselves to be held accountable
- Where the employee will not provide any reporting because they do not feel they have to.
- Where the employee thinks they know it all and do not mind telling this to anyone that will listen.
- Where the employee covers up for inactivity by taking the “I’m hurt that you would even think that of me” approach.
- Where the employee says one thing in team meetings but does exactly the opposite outside, often creating a divide in the team
Knowing what to do and how to do it may not come naturally. I was recently faced with a similar situation and had to do a lot of learning afterwards on how best to deal with similar situations in the future. My research and observations suggest the following:
- Its very important to understand why they are being arrogant in the first place. Does it come from a belief that they are superior people or maybe the are actually feeling inferior?
- Is their arrogance in fact covering up for an inner emptiness and quite possible the fact that they have achieved very little with their life so far.
- Are they being arrogant because its a defensive against criticism or maybe they were neglected in the past.
- Is their arrogance stemming from an entitlement attitude, which may have been fostered during childhood or during a period of economic prosperity.
Arrogance is not a healthy attribute to foster in the the workplace or in life. Confidence in who you are and what you do is a healthy approach. Arrogance should be tackled because it will lead to alienation of customers and team members. NOTE: The arrogant person will believe that all clients love them and while this may be true for them, it may be a little removed from the actual truth. If your organisation is suffering at the expense of arrogance, take action today – call 087 222 0720.
The biggest challenge for the business owner is managing this person in front of the team. very often the arrogant person will challenge the business owner in public. This is primarily as a show of power or an attempt to unsettle. That’s why it is so important for business owners to have a very clear purpose for their business that they can rely on. With a solid purpose that each team member understand, the business owner can question arrogant behaviour versus achievement of purpose rather than making it a personal conflict.
At ActionCOACH we define selling as “Professionally helping people to buy”. Its based on the principle that people hate to be sold to but they love to buy things.
The most common mistake that people who go into sales make, is that they think that they have to be great at talking and that they have to talk all about their product and the features of their product or service. The reality is that the customer probably does not actually want the product or service that you are offering but they may want what the product or service delivers. i.e when a person asks for a drill bit in a hardware store, do they really want a drill bit or do they want a hole in the wall?!!
I recently witnessed a presentation on a product which “featured” a lot of technical detail. I observed that the sales person had lost the crowd within 2 minutes because he was blinding them with technical information. The product he was selling could help the same business really increase their sales and profits but he missed the point and missed the sale. If he had asked them first about what they expected from the product and how they would measure their return on investment, he would have had a greater degree of success.
If your sales approach needs to change to reflect today’s market then take action now. Call us on 065 707 9873. You may not want to have a business coach but you may want what we can deliver – increased profits guaranteed.
T.E.A.M. – Together Everyone Achieves More!
Peter Drucker, the legendary management consultant and author says this about leadership:
“The leaders who work most effectively, it seems to me, never say ‘I.’ And that’s not because they have trained themselves not to say ‘I.’ They don’t think ‘I.’ They think ‘we;’ they think ‘team.’ They understand their job to be to make the team function. They accept responsibility and don’t sidestep it, but ‘we’ gets the credit…this is what creates trust, what enables you to get the task done.”
I work with business owners helping them to build high performance teams – Contact me today for your FREE Business and Team Assessment
As the saying goes – “the fish is rotten from the head down”.
If you are an employer, it is your responsibility to have the correct structure in your business to ensure that you employee perform to the best of their ability. Before you can really work on the culture of your business you need to have the following:
1. Contracts of employment – each team members needs to have a contract of employment with you and they need to receive it within a month of joining. This is for your benefit as well.
2. A job description – each team member needs to understand what their job is and how they will be measured in that job. Most small business owners do not provide these because they fear the “that’s not in my job description” retort when they ask someone to do a different task. That response can be avoided.
3. Your employee handbook – you need this because it contains all the working rules that you have in your business. It explains what you should do if there is ever a problem with a team member and it also outlines expectations for the team.
As business coaches, we work with business owners to ensure that these are in place. With the right structure in place we also work with business owners to build their business based on these firm foundations.
Call Derek O’Dwyer today to discuss the structure of your team and how best to get renewed momentum in your business.