Arrogance from an employee – How to deal with…

Have you ever had to deal with arrogance from an employee? It could take any of the following forms:

  1. Where the employee will not allow themselves to be held accountable
  2. Where the employee will not provide any reporting because they do not feel they have to.
  3. Where the employee thinks they know it all and do not mind telling this to anyone that will listen.
  4. Where the employee covers up for inactivity by taking the “I’m hurt that you would even think that of me” approach.
  5. Where the employee says one thing in team meetings but does exactly the opposite outside, often creating a divide in the team

Knowing what to do and how to do it may not come naturally. I was recently faced with a similar situation and had to do a lot of learning afterwards on how best to deal with similar situations in the future. My research and observations suggest the following:

  1. Its very important to understand why they are being arrogant in the first place. Does it come from a belief that they are superior people or maybe the are actually feeling inferior?
  2. Is their arrogance in fact covering up for an inner emptiness and quite possible the fact that they have achieved very little with their life so far.
  3. Are they being arrogant because its a defensive against criticism or maybe they were neglected in the past.
  4. Is their arrogance stemming from an entitlement attitude, which may have been fostered during childhood or during a period of economic prosperity.

Arrogance is not a healthy attribute to foster in the the workplace or in life. Confidence in who you are and what you do is a healthy approach. Arrogance should be tackled because it will lead to alienation of customers and team members. NOTE: The arrogant person will believe that all clients love them and while this may be true for them, it may be a little removed from the actual truth. If your organisation is suffering at the expense of arrogance, take action today – call 087 222 0720.

The biggest challenge for the business owner is managing this person in front of the team. very often the arrogant person will challenge the business owner in public. This is primarily as a show of power or an attempt to unsettle. That’s why it is so important for business owners to have a very clear purpose for their business that they can rely on. With a solid purpose that each team member understand, the business owner can question arrogant behaviour versus achievement of purpose rather than making it a personal conflict.

 

 

 

Dream x Goal x Plan x Act

If you are in business and are feeling overwhelmed, overworked and stressed out, then maybe its time to drEAM GOAL BUSINESS PLAN ACTIN DEREKO DWYERtake a step back and take a good look at why you are in this place. It will also help you to get some perspective.

When working with clients, we use the following formula to help them get some definition, some direction and some focus.
Dream x Goal x Plan x Action

1. Dream – Take the time to think big, what do you really from from your life and your business – be specific. Think long term like 5 to 10 Years.

2. Goal – to help you achieve your dreams, what specific goals would you need to set to ensure that you are on the right journey – These are like milestones and are between 3 months to 3 years away. Again be as specific as you can

3. Plan – every business needs a plan yet so few ever write a plan after the first few months of business. A plan in more about the process of thinking and writing and sharing than the actual document that you produce but it causes you to ask “how to” or “how can I” questions. Again it helps to keep the daily challenges in perspective.

4. Act – Often where most people struggle – working their plan. What tasks will you do in your business every day that will help you move towards your goals and achieve the tasks in your plan. How will you recover from setbacks. How disciplined will you be.Business Coaching for small business, Free business advice ireland

If your dreams really inspired you and your goals were clear, your actions on a daily basis would have more purpose and conviction. Start today

Call Derek O’Dwyer today on 087 222 0720 if you would like to take your business to the next level.

 

Sell the Sizzle not the Steak

At ActionCOACH we define selling as “Professionally helping people to buy”. Its based on the principle that people hate to be sold to but they love to buy things.

The most common mistake that people who go into sales make, is that they think that they have to be great at talking and that they have to talk all about their product and the features of their product or service.  The reality is that the customer probably does not actually want the product or service that you are offering but they may want what the product or service delivers. i.e when a person asks for a drill bit in a hardware store, do they really want a drill bit or do they want a hole in the wall?!!

I recently witnessed a presentation on a product which “featured” a lot of technical detail. I observed that the sales person had lost the crowd within 2 minutes because he was blinding them with technical information. The product he was selling could help the same business really increase their sales and profits but he missed the point and missed the sale. If he had asked them first about what they expected from the product and how they would measure their return on investment, he would have had a greater degree of success.

If your sales approach needs to change to reflect today’s market then take action now. Call us on 065 707 9873. You may not want to have a business coach but you may want what we can deliver – increased profits guaranteed.

How Well do you Sell Yourself? The 12 x 12 x 12 Rule

If you are in business and it’s success depends on your ability to sell, then you may need to take a close look at yourself because peoples’ perception of you will directly reflect the success you achieve.

Consider the rule of 12 x 1 2 x 12

1. How do you look from 12 Feet Away

  • How professional do you look – do you reflect the best in your industry
  • How do you hold yourself and how do you walk – What does your physiology say about you?
  • How aware are you of your surroundings and how present are you?

 

2. How do you look from 12 Inches

  • How is your greeting and handshake 
  • How is your attitude and does it reflect your positives or negatives. Will people want to spend time with you
  • How focused are you on what is going right in your life?
3.What are the first 12 words that you say?
  1. Every professional must be able to present themselves succinctly to the point that what you say, triggers a question from the person you are speaking with.
  2. Your message must be simple and not contain more than 1 or 2 items
  3. Your message must be relevant to the other person in the conversation.

T.E.A.M – Together Everyone Achieves More

T.E.A.M. – Together Everyone Achieves More!

Peter Drucker, the legendary management consultant and author says this about leadership:

“The leaders who work most effectively, it seems to me, never say ‘I.’ And that’s not because they have trained themselves not to say ‘I.’ They don’t think ‘I.’ They think ‘we;’ they think ‘team.’ They understand their job to be to make the team function. They accept responsibility and don’t sidestep it, but ‘we’ gets the credit…this is what creates trust, what enables you to get the task done.”

I work with business owners helping them to build high performance teams – Contact me today for your FREE Business and Team Assessment

 

Summer Business Blues… – Discipline Required

Summer often offers business owners the opportunity to take a break, get refreshed and re-energised and ready for a fresh assault on the world of business. However, it also offers business owners the opportunity to offer up excuse after excuse about why their business is not where it should be:

“No one buys anything in the summer”

“No Point Marketing Now – there is nothing happening”

“All the staff will be on holiday now – I cant make any changes until they come back in September”

Many businesses lose momentum in the summer and this can have a huge impact on the bottom line over the course of a year. If you or your business tend to suffer from the summer time blues here’s what you can do:

1. Plan your summer business activity well in advance identifying things that you can do every week.

2. Work on marketing to your database during the summer – its easy and its low cost

3. Make sure that you business is not impacted too badly by scheduling summer holidays properly  – you will need some rules for this.

4. Plan in a break for yourself as well so that you can enjoy the holidays as well.

5. Keep the team focused on sales, service and results.

For expert results orientated coaching, call Derek on 087 222 0720

Why your team needs more structure

As the saying goes – “the fish is rotten from the head down”.

If you are an employer, it is your responsibility to have the correct structure in your business to ensure that you employee perform to the best of their ability. Before you can really work on the culture of your business you need to have the following:

1. Contracts of employment – each team members needs to have a contract of employment with you and they need to receive it within a month of joining. This is for your benefit as well.

2. A job description – each team member needs to understand what their job is and how they will be measured in that job. Most small business owners do not provide these because they fear the “that’s not in my job description” retort when they ask someone to do a different task. That response can be avoided.

3. Your employee handbook – you need this because it contains all the working rules that you have in your business. It explains what you should do if there is ever a problem with a team member and it also outlines expectations for the team.

As business coaches, we work with business owners to ensure that these are in place. With the right structure in place we also work with business owners to build their business based on these firm foundations.

Call Derek O’Dwyer today to discuss the structure of your team and how best to get renewed momentum in your business.