Arrogance from an employee – How to deal with…

Have you ever had to deal with arrogance from an employee? It could take any of the following forms:

  1. Where the employee will not allow themselves to be held accountable
  2. Where the employee will not provide any reporting because they do not feel they have to.
  3. Where the employee thinks they know it all and do not mind telling this to anyone that will listen.
  4. Where the employee covers up for inactivity by taking the “I’m hurt that you would even think that of me” approach.
  5. Where the employee says one thing in team meetings but does exactly the opposite outside, often creating a divide in the team

Knowing what to do and how to do it may not come naturally. I was recently faced with a similar situation and had to do a lot of learning afterwards on how best to deal with similar situations in the future. My research and observations suggest the following:

  1. Its very important to understand why they are being arrogant in the first place. Does it come from a belief that they are superior people or maybe the are actually feeling inferior?
  2. Is their arrogance in fact covering up for an inner emptiness and quite possible the fact that they have achieved very little with their life so far.
  3. Are they being arrogant because its a defensive against criticism or maybe they were neglected in the past.
  4. Is their arrogance stemming from an entitlement attitude, which may have been fostered during childhood or during a period of economic prosperity.

Arrogance is not a healthy attribute to foster in the the workplace or in life. Confidence in who you are and what you do is a healthy approach. Arrogance should be tackled because it will lead to alienation of customers and team members. NOTE: The arrogant person will believe that all clients love them and while this may be true for them, it may be a little removed from the actual truth. If your organisation is suffering at the expense of arrogance, take action today – call 087 222 0720.

The biggest challenge for the business owner is managing this person in front of the team. very often the arrogant person will challenge the business owner in public. This is primarily as a show of power or an attempt to unsettle. That’s why it is so important for business owners to have a very clear purpose for their business that they can rely on. With a solid purpose that each team member understand, the business owner can question arrogant behaviour versus achievement of purpose rather than making it a personal conflict.

 

 

 

How Resisting Change Can Kill Your Business

Your ability to embrace change, make decisions and take massive action will directly affect the progress your business takes in the next 3 months.

In fact it will have a greater effect on your business than any external force such as recession, people not spending, people being scared or people looking for cheaper goods and services.

To counter these external influences, we as business people must react and we must react in a way that will have a positive effect. Simply doing nothing is not an option, but that is what most people are doing. And they are doing this out of FEAR. Fear will kill your business.

You see, a business is like a tree, its either growing or dying. If you business is not growing or it is stagnating, then you must make some changes today.

To assist you in making these changes, we suggest that you start off with a plan. Where do you want your business to be in 3 years time and what will it look like? Then where do you want it to be in 1 year?  Then where do you want it to be in 90 days from now? Where is it right now? The steps that you have to make to get it to your 90 day objective should be obvious Its just a matter of putting them into practice. one at a time.

If you decide to make one change per week in your business, it will probably be done

If you decide to make 2 changes in your business per week, they will sometimes get done

If you decide to change 3 things in your business per week, they will rarely get done.

Choose to change one thing every week.

“Coached Businesses Grow Faster than Business without a Coach” – According to a study carried out by Cogent Research in June 2011.