You are not the boss of me!

You are not the boss of me!

Small businesses with flat structures often suffer from this phenomenon. As a business gets bigger, it is impossible for one person to mange the entire team, nor is is feasible to introduce too may layers into the business. When one person may be involved in multiple...
Who is responsible for sales in your company?

Who is responsible for sales in your company?

Every business relies on sales to survive. Whether your business depends on existing customers or you are out looking for new ones, sales are the lifeblood of any business. And while there may not be the same fanfare when an existing customer buy some more, they are...
Are you hibernating for the Summer?

Are you hibernating for the Summer?

By now, you will have experienced the all too regular response from prospective customers… “Call me back after the summer holidays”. With this response you are effectively being told not to call back until September. That’s 3 months away. Are...
Your business RESULTS reflect your MINDSET

Your business RESULTS reflect your MINDSET

I meet a lot of business owners. Many of them are from very similar businesses, operating in the same markets, in the same business environment. But their results vary wildly. When we question the results, we get a vast array of reasons and excuses. The business that...
Employers – Protect Yourself Today

Employers – Protect Yourself Today

No Contract of Employment – No Defence No Employee Handbook – No Defence No Job Description – No Defence When there is harmony in the workplace and everyone is working towards a common objective, no one ever thinks of contracts, job descriptions and...
You had me at hello!

You had me at hello!

People will judge you within a few seconds of meeting you. It’s primarily a subconscious thing. If you are in business, it is very important that you make a good first impression because it increases your chances of doing business, it increase your chances of a...
What happens when a customer walks in…

What happens when a customer walks in…

Believe it or not, we are creatures of habit who dislike change, love consistency and crave security. Knowing this, why do we not focus on delivering these things to our customers. If you asked the same customer to contact each team member you have and conduct a...