How many times have you heard a team member say that they have nothing to do with sales? How many times have you heard people say that they are not sales people?
If you own or run a small business, you will be only too aware of the importance of every
sale to your business. You will be equally aware of the importance of holding on to each customer and nurturing more business from them.
Because every business depends on their customers to repeat, it is highly likely that more people than the sales person will deal with the customer throughout the relationship and therefore, they too become responsible for ongoing sales success.
We all know that repeat business is more profitable than new business.
So why then do we allow team members to deal with customers? Especially when these same team members do not understand the importance of excellent customer relations and excellent service, when they do not understand that an adverse interaction with a customer can cost the business money. And its not just the money in that transaction, but the future money that your business could have earned from this same customer.
Winning new customers can be difficult, keeping them does not need to be at all.
The key to the continued success of your business is the education of your team on the importance of consistent, professional, common sense service with good commercial acumen.
This can be taught and it can be measured. This is your responsibility. This is where we work with clients on a daily basis and we can do this in your business as well.
If you are keen to grow your business profits by double digits in 2016, we probably need to schedule a call. Email me today to schedule a call.