Have you ever had to deal with arrogance from an employee? It could take any of the following forms:
- Where the employee will not allow themselves to be held accountable
- Where the employee will not provide any reporting because they do not feel they have to.
- Where the employee thinks they know it all and do not mind telling this to anyone that will listen.
- Where the employee covers up for inactivity by taking the “I’m hurt that you would even think that of me” approach.
- Where the employee says one thing in team meetings but does exactly the opposite outside, often creating a divide in the team
Knowing what to do and how to do it may not come naturally. I was recently faced with a similar situation and had to do a lot of learning afterwards on how best to deal with similar situations in the future. My research and observations suggest the following:
- Its very important to understand why they are being arrogant in the first place. Does it come from a belief that they are superior people or maybe the are actually feeling inferior?
- Is their arrogance in fact covering up for an inner emptiness and quite possible the fact that they have achieved very little with their life so far.
- Are they being arrogant because its a defensive against criticism or maybe they were neglected in the past.
- Is their arrogance stemming from an entitlement attitude, which may have been fostered during childhood or during a period of economic prosperity.
Arrogance is not a healthy attribute to foster in the the workplace or in life. Confidence in who you are and what you do is a healthy approach. Arrogance should be tackled because it will lead to alienation of customers and team members. NOTE: The arrogant person will believe that all clients love them and while this may be true for them, it may be a little removed from the actual truth. If your organisation is suffering at the expense of arrogance, take action today – call 087 222 0720.
The biggest challenge for the business owner is managing this person in front of the team. very often the arrogant person will challenge the business owner in public. This is primarily as a show of power or an attempt to unsettle. That’s why it is so important for business owners to have a very clear purpose for their business that they can rely on. With a solid purpose that each team member understand, the business owner can question arrogant behaviour versus achievement of purpose rather than making it a personal conflict.