How many times have you heard a team member say that they have nothing to do with sales? How many times have you heard people say that they are not sales people?
If you own or run a small business, you will be only too aware of the importance of every
sale to your business. You will be equally aware of the importance of holding on to each cu [...]
As a business owner, it is important to keep focused on building a profitable company (with integrity). Sometimes profit can seem elusive, and even when you do make a profit, it can be hard to see the money anywhere.
Some quick ways to improve profits and find the money:
Review all purchasing agreements and look for overcharges on carriage, [...]
Every business relies on sales to survive. Whether your business depends on existing customers or you are out looking for new ones, sales are the lifeblood of any business. And while there may not be the same fanfare when an existing customer buy some more, they are equally important.
The challenge in many small businesses is that there is no [...]
By now, you will have experienced the all too regular response from prospective customers… “Call me back after the summer holidays”. With this response you are effectively being told not to call back until September. That’s 3 months away.
Are you pushing back deals until after the summer or have you decided yourself th [...]
I meet a lot of business owners. Many of them are from very similar businesses, operating in the same markets, in the same business environment. But their results vary wildly.
When we question the results, we get a vast array of reasons and excuses.
The business that are struggling generally focus on external factors or factors that do not in [...]
No Contract of Employment – No Defence
No Employee Handbook – No Defence
No Job Description – No Defence
When there is harmony in the workplace and everyone is working towards a common objective, no one ever thinks of contracts, job descriptions and employee handbooks. There is no need to because everyone is properly aligned [...]
People will judge you within a few seconds of meeting you. It’s primarily a subconscious thing.
If you are in business, it is very important that you make a good first impression because it increases your chances of doing business, it increase your chances of a profitable transaction, it rewards your marketing activity and it makes it e [...]
Believe it or not, we are creatures of habit who dislike change, love consistency and crave security.
Knowing this, why do we not focus on delivering these things to our customers. If you asked the same customer to contact each team member you have and conduct a transaction with them, the results would shock you.
Some team members would be ve [...]
It’s 2015, nearly 7 years since the country fell into recession, massive drops in sales and profits, ongoing battles for survival, struggles with rents, rates, materials costs, creditors, energy prices. Many firms did not survive but thousands did survive. And they continue to survive. And they continue to work very hard and they contin [...]